HOW WE ADDRESS QUALITY-CONTROL PROBLEMS THAT ARISE FROM TRADITIONAL IP FIRM PRACTICES

To ensure that the quality of our service improves, not only do we hold ourselves accountable to our clients by increased transparency, we enforce and promote the following firm requirements and policies.

WORK REVIEW

Each attorney is required to have his work reviewed by another attorney before sending his work-product to a client.  We require reviews for two reasons.  First, a reviewer may catch mistakes in the work-product of the attorney.  Second, the reviewing attorney may learn from others' work.  This allows us to improve the quality of our work.  For fixed fee work, we typically do not transfer or offload the cost of our second attorney review to our clients.

ALLOWING EACH ATTORNEY TO SET HIS OWN BILLING TARGET

We let each of our attorneys set his own billing target, based on his assessment of his capacity to handle client matters in a satisfactory manner. That is, we do not pressure our attorneys to bill at rates that drive the attorneys to cut corners. This policy improves upon traditional IP firm operational policies.

ENCOURAGING EACH ATTORNEY TO PROSECUTE PATENT APPLICATIONS THE ATTORNEY DRAFTED

We encourage each attorney to prosecute cases that the attorney/agent prepared.  However, sometimes an attorney/agent may not be able to prosecute a case that the attorney wrote for various reasons.  In such situations, we require the drafting attorney to review the response (prepared by another attorney) to the first Office Action for the case.  This ensures that the prosecuting attorney is on the same page as the drafting attorney about the case.  In addition, this allows the drafting attorney to share, with the prosecuting attorney, any insignt that is likely to be available only to the drafting attorney.

COMPENSATING ATTORNEYS FOR PERFORMING HIGH QUALITY WORK

We pay bonuses to our attorneys for performing high quality work in timely manner. This is in contrast to other firms that pay bonuses mostly based on the number of hours billed.